Here's a comment card from the hotel we stayed at during our vacation last month.
Chloe filled it out.
As you can see, she felt quite good about the hotel. Nothing but accolades and praise. Such a glowing response to the first question would suggest a customer at the height of contentment describing a perfect stay that wanted for nothing.
That is, until this 7-year-old reaches the second question. Where, I imagine, the light dawns oh so gloriously on the myriad possibilities that come with such an open-ended and generous inquiry.
Empowerment sets in at the mere thought of "What else can we do?" Well, why couldn’t that porter put her on the luggage cart and give her a ride up and down the elevator every time she enters the lobby.
Apparently, this sense of entitlement extends to the card’s final query, which she ignores, opting instead to continue her answer from the previous and potentially far more lucrative question.
